LEGAL NOTICE

Legal notice includes:

  • Cookies

  • Personal data protection policy

  • General Terms and Conditions

Cookies

This notice is given in accordance with the Electronic Communications Act (ZEKom-1), which regulates the rules regarding the use of cookies and similar technologies for data storage or access to data stored on your computer or mobile device.

Cookies are small text files that are transferred to your computer or mobile device when you visit the website. Their storage is under the full control of the user's browser - the user can restrict or disable the storage of cookies if desired.

Cookies usually contain:

  • the name of the server from which the cookie was sent,

  • the lifespan of the cookie,

  • a value that is usually some randomly generated unique number.

Cookies provide a better user experience and collect information about the use of the website. Cookies by themselves do not allow your identification and it is not possible to identify who you specifically are.

Cookies are managed by Nika Šuligoj sp

Personal data protection policy

1. Operator

Official name of the company: Nika Špika - Nika Šuligoj sp
Headquarters: Langobardska 16, 5250 Solkan, Slovenia
Responsible person in the company (legal representative or representative): Nika Šuligoj

2. Method of data collection

We collect personal data on the basis of:

  • submitted inquiry form

  • submitted e-newsletter subscription form

  • submitted event registration form

  • sign up for the service

  • sent emails

We believe that you agree to the use of your personal information by submitting the above forms or sending emails. The consent is valid until revoked.

3. Use, extent and purpose of storage and processing

We store and process personal data for the purposes of logging in to the service (account) of maintaining contact with customers, marketing information via e-mail, sales promotion, customer profiling with the aim of tailoring content and products to customers in e-mail and websites.

The manager is obliged by law to issue an invoice to the individual for each purchased service.

The invoice contains the following personal data:

  • name and surname of the Individual;

  • address of residence

  • tax number;

  • the number, date, and place of issue of the invoice;

  • purchased services and their prices;

  • total value (amount) of the purchase (order);

  • the rate and amount of value-added tax (VAT).

The controller keeps the stated personal data (invoices) for 10 years from the date of issue.

We keep it for the purpose of notification by e-mail

  • email address,

  • name and surname,

  • company

  • function in the company.

We collect personal data with express consent or. consent of individuals. Consents are kept together with their contents and the contents of the form with which they were obtained.

Personal information is used by our following sections:

  • Sales,

  • Marketing,

  • Event Implementation Department.

We use an external service (Wix.com) to send news, in accordance with their rules. The email address list is stored in the cloud and is used specifically for our messages, but in no way for any other purpose.

4. Export data

We keep personal data collections in the territory of the Republic of Slovenia and do not export them to other countries.

5. Retention period

We keep the individual's personal data until the revocation of the consent for the storage and processing of the individual's data. Upon revocation of an individual's consent, his or her personal data shall be deleted immediately, efficiently, and permanently.

Should the purposes described above, for which we store and process personal data, cease to exist in our company, we will immediately and effectively delete the databases whose purpose has ceased.

6. Individual rights

Any individual may at any time request for their data:

  • insight

  • correction,

  • complete deletion,

  • transfer to another service provider,

  • restriction or interruption of processing and storage or revocation of the consent for processing and storage, without this, affecting the legality of processing, which on the basis of consent or. consent until its revocation.

In the event that our company wishes to further process personal data for a purpose other than the purpose for which the personal data was collected, we will provide the individual with information about the new purpose and any further relevant information as provided herein. document.

If you have additional questions, you can contact us via e-mail nikaspikainfo@gmail.com .

Any individual may, in the event that he/she believes that our rights regarding the protection of his / her personal data have been violated in any way, at any time file a complaint with the supervisory body - the Information Commissioner in the Republic of Slovenia:

Republic of Slovenia, Information Commissioner, Zaloška 59, 1000 Ljubljana, https://www.ip-rs.si .

We will do everything in our power to help the individual exercise their rights.

General Terms and Conditions

I. GENERAL PROVISIONS

These general terms and conditions are an integral part of the contract concluded between Nika Špika-Nika Šuligoj SP and (hereinafter Nika Špika) and the client / guest who applies for the service organized by Nika Špika. In the event that an individual provision in the program is regulated differently than in these general terms and conditions, the provisions in the program shall apply.

In the case of telephone sales or sales via the Internet, it is considered that the subscriber / guest has accepted the provisions of these general terms and conditions when he ordered services by telephone or via the Internet. The client / guest can get acquainted with the provisions of the general conditions on the website http://www.nikaspika.si, where they are specially marked and generally accessible.

The client or subscriber / guest is any person who has made a valid reservation or made a purchase / payment for services.

These general terms and conditions do not apply to the rental of cars and other equipment of service providers, where he represents Niko Špika as an intermediary. In this case, the client / guest is bound by the general conditions of providers and legislation in this area.

 

II. REGISTRATION AND CONTRACT

The client / guest can register for the service organized by Nika Špika at Nika Špika. The service program is considered an offer. Based on the offer, the client / guest registers in writing or orally for the selected service. Upon check-in, the client / guest receives a document from Nik Špik (invoice, which is a service contract), which shows all the information about the ordered tourist service. The client / guest is obliged to review the document and in case of any disagreement or error to advertise it within one day after its issuance or before the performance of services. With the payment of the first installment (advance payment), the contract is considered concluded. Upon registration, the client / guest is obliged to provide the required information and submit the documents required by the service program and make the payment in accordance with the provisions of these general terms and conditions. In the event that the client / guest does not provide the correct information at check-in, he is responsible for all costs or consequences incurred due to incorrect information.

The registration of the client / guest is binding. He may withdraw from it in accordance with the provisions on cancellation of the services of the client / guest. In addition to the paid 1st installment of the invoice, the application with the application form is also considered a binding application. By filling in the application form or submitting the personal data of the subscribers / guests, it is considered that the contract has been concluded and the subscriber / guest is obliged to pay all costs in accordance with the provisions on cancellation of services by the client / guest.

In accordance with the contract, Nika Špika is obliged to provide the client / guest with services that have the content and characteristics as announced in the contract or service program and to take care of the rights and interests of the client / guest in accordance with good business practices.

The client / guest is obliged to ensure that he personally, his personal documents and his luggage meet the conditions prescribed by border, customs, sanitary, monetary and other administrative regulations. Nika Špika has the right to reject the application of the client / guest, for whom he can justifiably assume in advance that he does not meet these conditions or could not meet them during the provision of services.

 

III. REGISTRATION FEE AND SECURITY

For its services, Nika Špika charges the client standard reservation costs and costs for compiling an offer in the amount of € 100. Nika Špika may set different booking costs for each service. In the case of personalized services and offers, Nika Špika may charge the client / guest EUR 30.00 in the form of a security for the preparation of the offer. If the client / guest does not accept the offer, the security will not be refunded.

 

IV. PAYMENT

The day of payment is considered to be the day when the client / guest makes the payment directly to Nika Špika, or when Nika Špika receives the payment on the transaction account. The client / guest or group pays a € 100 advance payment upon registration. The client / guest pays the remaining part at least 10 days before the start of the trip, unless otherwise stated in the document of Niko Špik (contract, invoice). Timely payment means a confirmed reservation. If the client / guest does not pay within the agreed deadline, this means the cancellation of services and the provisions on the cancellation of the services of the client / guest apply mutatis mutandis.

 

The client / guest undertakes to pay the difference that would arise due to a possible calculation error on the issued document of Nik Špik, and Nika Špik undertakes to return to the client / guest any overcharged amount arising from the calculation error. This obligation is valid until the end of the financial year.

 

Nika Špika may stipulate in the program that the client / guest pays for certain services that will be performed on the spot, to her representative ("mandatory additional payment on the spot"). In this case, Niko Špik does not act as an organizer or a mediator, but only as an informant. In this case, the client / guest asserts all claims exclusively from the service provider on the spot.

 

V. PRICES

The prices of services are determined by the program and are valid from the day of publication of the program until the change. The price includes the services listed in the service program. For the client / guest, the valid price is on the day of concluding the contract / issuing the invoice.

In accordance with the applicable legislation, Nika Špika may change this price even after the conclusion of the contract, due to changes in the exchange rate or due to changes in the tariffs of carriers that affect the price of services. In the event of a change in the price from this title, Niko Špik notifies the client / guest in writing no later than 2 days before departure, and issues an additional document (invoice), which the client / guest is obliged to pay before the start of services.

If the increase in the agreed price exceeds 8 percent of the price of the tourist service, the consumer can withdraw from the contract without having to reimburse the damage. In this case, Nika Špika will return the amount paid to the client / guest.

Also, in the service program, Nika Špika determines the starting price for a certain number of subscribers / guests, which can be changed if a smaller number of subscribers / guests register for the service. In the program, Nika Špika states this additional price in the form of "mandatory surcharge in case of group size from / to persons". Upon registration, Niko Špik charges the client / guest the starting price of the trip. If the conditions for changing the price due to the "small group" occur, the client / guest cannot withdraw from the contract, as he was acquainted with them at check-in.

 

VI. SPECIAL SERVICES

Special services are those services that are generally not included in the price of services (special meals, other surcharges if desired…) or for which surcharges are provided in the program (other surcharges, etc.), so the client / guest pays for them separately, unless otherwise specified in the program.

In the event that special services are advertised for an individual service, the client / guest submits wishes for these services upon registration, and pays them to the price. The published prices of special services are valid only in the case of ordering and paying for these services upon registration for the service. During the service, the client / guest pays extra for special services to the guide or representative of Niko Špik in the place where the service is performed, if it is still possible to order during the service, at the price valid on the spot.

 

VII. CLIENT / GUEST CHANGE OF CONTRACT OR CANCELLATION OF SERVICES

The client / guest has the right to request a change in the contract (eg change of name, additional services, etc.) after its conclusion, and Nika Špika is obliged to check if this is even possible. In the event of a change in the contract at the request of the client / guest Nika Špika may charge the client / guest administrative costs in the amount of 30.00 EUR for the change, unless otherwise specified in these general terms and conditions. In the event that the change incurs additional costs, the client / guest is obliged to pay them.

The client / guest has the right to cancel the services directly with Niko Špik. In the event that the client / guest cancels the service, Nika Špika has the right to reimbursement of costs that depend on the time remaining until the start of the service.

In any case, Nika Špika charges the client / guest an advance payment in the amount of EUR 100.00. Unless otherwise specified in the program, the following cancellation fees apply:

For one-day tourist services:

• cancellation up to 30 days before the start of the service, 10% of the price,

• cancellation from 29 to 22 days before the start of the service, 20% of the price,

• cancellation 21 to 15 days before the start of the service, 30% of the price,

• cancellation 14 to 8 days before the start of the service, 50% of the price,

• cancellation 7 days to the day of the service, 100% of the price.

Irrespective of the costs of cancellation determined above, they may be different when this is dictated by the conditions of organizing services, ie which are dictated by Nika Špika's current sales conditions and / or are conditioned by business partners.

Notwithstanding the costs set out above, the costs of cancellation may also be different if they are stated in the service program or contract.

Upon cancellation of services before departure, the client / guest gives a written notice or signs a notice document issued to him by Nika Špika. If the client / guest refuses to sign or confirm this document, it is considered that the trip has not been canceled. During the service, the client / guest can terminate the service at their request. If the subscriber / guest terminates the service, he is not entitled to a refund or purchase price upon return, neither in part nor in full. If the client / guest changes the program, which is an integral part of the contract with Niko Špik, during the service, it is considered that the client / guest has withdrawn from the contract during the service. In this case, the client / guest is responsible for the costs and damage caused by this. In the event of a change of the program at one's own request or due to force majeure, without any reasons on the part of Niko Špik due to improperly performed service, the client / guest has no right to demand any compensation or price reduction.

Nika Špika or an authorized person may at any time before the service or on the day of departure reject the person when he assesses that the client / guest could endanger the health or property of himself or others, or who is obviously under the influence of alcohol, drugs or other such substances. In this case, Nika Špika follows the provisions on cancellation of the client / guest.

During the service, Nika Špika has the right to request from the client / guest to terminate the joint trip with the group, if he does not make sure that he personally, his personal documents and his luggage meet the conditions prescribed by border, customs, sanitary, monetary and other regulations, or if he is obviously under the influence of alcohol, drugs or other such substances or if he behaves inappropriately towards other clients / guests and his exclusion is requested by the group. In this case, Nika Špika follows the provisions on cancellation of the client / guest.

Nika Špika will claim all the damage he caused by his inappropriate conduct during the duration of the services.

The amount of costs of cancellation of services in the event that Nika Špika is not the organizer of the service is determined by the general terms and conditions or another act of the organizer.

 

VIII. ORGANIZER'S CHANGE OF PROGRAM OR CANCELLATION OF SERVICES

In accordance with the applicable legislation, Nika Špika reserves the right to cancel the services if the minimum required number of subscribers / guests specified in the program is not registered for the service.

Nika Špika informs the client / guest about the withdrawal of the contract, if the minimum number of subscribers / guests has not registered, no later than:

- 2 days (48 hours) before the start of the service, which lasts 1 day.

In cases where Nika Špika explicitly guarantees the implementation in writing, he cannot cancel the service, unless less than the minimum number of subscribers / guests provided in the program is registered.

Nika Špika reserves the right to withdraw from the contract in full or in part if extraordinary circumstances occur before or during the implementation of the program that could not be expected, removed or avoided, and for Nika Špik these circumstances constitute a valid reason not to would have concluded if they had existed at the time of the conclusion of the contract.

Nika Špika may terminate the contract or withdraw from the contract and demand compensation from the client / guest who directly violates the provisions of the contract concluded with Nika Špika, especially if it is established that the client / guest intentionally provided incorrect information about the number of subscribers / guests or their age, or there were changes during the service, but the client / guest did not inform Niko Špik. Nika Špika reserves the right (and is not responsible) for changes in the day and time of departure or for cancellation of the service due to force majeure and the right to change the service if the conditions for the service change (new timetable, precarious situation in the country where the service is organized , natural disasters or other unforeseen causes beyond the control of Niko Špik), without special compensation and in accordance with the applicable regulations in passenger traffic.

Nik Špik's liability is limited only to the non-implementation of a certain part of the program, in the part that means appropriate material costs. Nika Špika is not liable for non-pecuniary damage resulting from delays, cancellations or changes in transport or means of transport.

Nika Špika cannot take responsibility for changes to the program due to the occurrence of any force majeure during the course of the program. In these cases, it can provide services to clients / guests in a modified form, depending on the existing options.

In the event that Nika Špika cancels the service, the client / guest has the right to a full refund of the price paid, but is not entitled to a refund of the costs required by the program. He immediately informs the client / guest about any subsequent change of Niko Špik's program.

 

IX. TRAVEL DOCUMENTS

The client / guest must have a valid passport or other valid document with which he can enter the country. The client / guest is obliged to pay attention to all provisions regarding the validity of the travel document. The validity of the document is taken into account on the LAST day of services! Nika Špika is not responsible for any inconveniences or forced interruptions of the client's / guest's trip in this regard.

The client / guest is obliged to obtain the visas required for the country. If the client / guest does not fulfill this obligation, Nika Špika will act in accordance with the provisions on cancellation of services with the client / guest. In case of refusal of entry into the country or other obstacles, all costs are borne by the client / guest himself.

Due to the requirements in international passenger transport (air, ship, bus…), the client / guest is obliged to provide all the necessary information about all participants who register. The information must fully correspond to the information in official documents that service participants carry with them in accordance with the regulations on crossing the state border and relevant foreign legislative acts. In the event that incorrect information causes a delay, additional costs or interruption of services to other participants, the client / guest is responsible for all costs incurred by the participants.

If the client / guest loses documents during the service or they are stolen, but they are absolutely necessary to continue the service or to return home, the client / guest obtains new ones at his own expense. In the event that the client / guest has to terminate the service due to loss or theft of documents, he is not entitled to any refund of the paid price of services or reimbursement of costs.

 

X. HEALTH REGULATIONS

Nika Špika is not responsible for any complications or interruptions of services due to non-compliance by the client / guest with the health regulations of the country he enters, as well as for the costs associated with it.

 

XI. CUSTOMS AND FOREIGN EXCHANGE REGULATIONS

The client / guest is obliged to comply with all customs and foreign exchange regulations of the Republic of Slovenia, as well as the regulations of all other countries of service. If, due to non-compliance with the regulations, the client / guest would not be able to continue, he shall bear all consequences and costs incurred in this regard to him and all other subscribers / guests.

 

XII. LUGGAGE

Nika Špika is not responsible for the transport, theft or damage of the client's / guest's luggage or other personal belongings, valuables and documents from accommodation facilities (hotel rooms, apartments, etc.) and means of transport (airplanes, buses, ships, etc.). The client / guest addresses the report of lost or damaged luggage to the carrier or hotel. The transport of special luggage (such as bicycles, surfboards, golf equipment, skis, musical instruments, etc.) must be announced by the client / guest upon check-in and paid to the carrier in accordance with the carrier's rules, unless otherwise specified in the service program. All costs or damage that would result from this are borne by the client / guest himself.

During transport, the client / guest has the right to free transport of a certain weight of luggage (according to the carrier), and each additional kilogram is paid by the client / guest on the spot in the appropriate currency or according to the carrier.

 

XIII. INFORMATION

The information that the client / guest receives does not bind Niko Špik more than the information in the program or offer. In case of doubt, a written offer, invoice and contract, written information or written explanation is always considered valid.

 

XIV. COMPLAINTS OR COMPLAINTS

The client / guest is obliged to report the irregularities to the representative of Niko Špik on the spot when they occur. In the event that the complaint could be resolved on the spot (for example, a poorly prepared dish), the client / guest did not report an error or. irregularities to the representative of Niko Špik, it is considered that the client / guest agreed with such a service and thus lost the right to file subsequent complaints. The client / guest can file a written complaint within one month from the day when the service was performed incorrectly, otherwise Niko Špik does not deal with it in terms of content. The complaint must be substantiated. The client / guest should therefore attach to the complaint the relevant evidence and / or the relevant certificate from the client / caterer, carrier or other relevant person on the factual situation on the basis of which the client / guest asserts his claim.

Nika Špika is obliged to respond in writing to the complaint within 8 days of receiving it. If it is a simple defect and the error is not disputable (or if the client / guest did not attach all the necessary documents within the time required to obtain them), Nika Špika is obliged to satisfy the request after receiving a complete complaint. If the mistake is not simple, Nika Špika is obliged to investigate all the circumstances that led to the complaint. Until Nika Špika decides on the appeal, the client / guest waives the intervention of any other person, judicial institutions or the provision of information to the media.

The amount of compensation is limited by the amount of the price of the paid service or by the amount of the real value of non-performed services. This provision does not apply in the event that Nika Špika has the right to cancel the services or change the program, in accordance with the provisions of these general terms and conditions and the law.

Irrespective of the submitted complaint, the client / guest is obliged to settle his obligations according to the invoices issued for the service provided in accordance with the payment schedule, and any compensation is paid after the complaint procedure to the client / guest's personal account.

 

XV. RESPONSIBILITY FOR THE ACCURACY OF AIR CARRIERS

Nika Špika is not responsible for the punctuality of air services on scheduled or non-scheduled flights, nor for aircraft delays, nor for changes in the travel of the client / guests that would occur as a result of such delays. In the event that the airline cancels the flight before the start of the service, the client / guest is entitled to a full refund of the paid price of the service.

 

XVI. USE OF DATA

Nika Špika protects all acquired data on subscribers / guests in accordance with the Personal Data Protection Act. Nika Špika processes all acquired data on subscribers / guests in accordance with the Personal Data Protection Policy, available at www.nikaspika.si.

 

XVII. RESPONSIBILITY

By paying the bill for the services of Niko Špik, the client confirms and agrees that:

  • is acquainted with the general terms and conditions (published at https://www.nikaspika.si/pravnoobvestilo)

  • is acquainted with the personal data protection policy (published at https://www.nikaspika.si/pravnoobvestilo)

  • accepts responsibility for himself and other participants who attend the service on his initiative.

  • does not disguise the health problems of service participants that would prevent participation in the service

  • in case of problems, the participants will immediately inform the guide / representative

  • is aware of its responsibilities and possible consequences.

Nika Špika and persons participating on behalf of the company are in no case liable for: bodily injury to service participants, damage or destruction of equipment and property of participants, damage or destruction of bicycles / SUP / other rented equipment for service performance, damage or destruction car, other damage or destruction that occurs during the provision of services.

 

XVII. FINAL PROVISIONS

In the event of a dispute between the parties, the competent court shall apply.

Legal notice valid from 1.1.2021.